Our Clinic Policies
Cancellations
If you are ever unable to keep your appointment, please call our office at 662-489-6041 to reschedule. Promptly rescheduling will help our clinic flow and will help other patients who may need to schedule an appointment during the time that would be made available by your cancellation.
Late to Appointments
Efficient scheduling is important to us. If you are more than 15 minutes late to your scheduled appointment, you will not be seen. We will do our best to reschedule you for the next available appointment, which may not be that same day. If you know in advance that you will be late, please call our office and we will make arrangements that do not disrupt our clinic flow.
Missed Appointments
It is important that you show up for your scheduled appointments or cancel in advance if you are not able to attend. Lauderdale Medical Group reserves the right to charge a fee in the case of repeated missed appointments. After the second missed appointment, a fee of $25 will be charged and must be collected before the next appointment is made. After continued missed appointments, you may be dismissed from the practice.
Calls During Business Hours
Please review our clinic hours. We will do our best to answer each phone call when it comes into the office. We understand that there may be times when you will be given the option to leave a voicemail and we ask, if it is not urgent, that you leave a message. All voicemails will be returned within 24 hours. Weekend voicemails will be returned on the next business day.
Medication Refills
All appropriate medication refill requests will be filled within 24 hours of the request. Medications will not be refilled if you have not been seen at Lauderdale Medical Group within the past 6 months. Please check with your pharmacy prior to contacting the office to verify receipt of your refill. If you are on the portal, you can check refill status there as well.
Notification of Test Results
An attempt will be made to notify you within 24 hours of our receipt of your test results. Please give us time to review your results and call you. If your preferred communication is by phone, please ensure that we have an accurate number on file for you and if this number changes, please let us know. After 3 attempts, we will publish a letter to the portal and/or send a letter to the address on file, and you are then responsible for contacting our office. If you do not have test results within one week of the test, please call our office.
Account Balances
If you have an outstanding balance, you will receive written notification by mail or you can view this information on the Patient Portal. It is important that you clear your balances in a timely manner. We accept cash, personal checks, and all major credit cards. If you are unable to pay your balance, please call our office so payment arrangements can be made. Payment arrangements that are not adhered to are subject to fines and past due accounts may be turned over to our collection agency.
Returned Checks
If our bank returns your check for insufficient funds, we will ask that you come in to our office to pay the amount of the check plus a $50 fee, and the total must be paid by cash or card. We will not re-deposit returned checks through the bank.
Insurance
If you are insured, please be prepared to present your card at each visit. Insurance co-pays are due at the time of your appointment. Please inform our office immediately if your insurance changes.
Forms/Special Letters
Forms and requests for special letters should be presented to the clinic in a timely fashion. Please do not bring forms to the clinic on the day they are due. In order to efficiently serve all patients, we will not stop clinic to complete forms. Please allow 5 days for all forms to be completed. There is a $25 fee for completing paperwork that is due at the time forms are dropped off.
Use of Phones
We do kindly ask that you refrain from talking/interacting on your phone in the exam room during the clinic visit. Our staff will give you our full attention during the visit and we ask the same from our patients.
Use of Photography and Recording Devices
Recording of the clinical visit and taking photographs during the visit are not permitted, unless explicitly discussed and approved by a member of the staff beforehand.
Clinic Behavior
As much as we want Lauderdale Medical Group to be a happy place, we understand that sometimes visits to the doctor can be stressful. We will always strive to be kind, courteous, and understanding, and we ask the same from you. Patients who disrupt our environment, either verbally or physically, will be promptly dismissed from our practice and local authorities may be called.